FAQs

DELIVERY 

 

HOW LONG UNTIL MY ORDER IS SHIPPED?

We aim to ship all clothing orders within 1-2 working days of purchase (items from the SHOP page).

ARTWORK orders come from an external company, these will be shipped separately to with any items from the SHOP page. Prints will take between 2 – 5 days for fulfilment and then additional time for shipping around the world.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

 

WILL TRACKING BE PROVIDED?

As soon as your order is dispatched, you will receive a notification email with tracking details.

 

NON EU CUSTOMERS SHIPPING CHARGES

All shipments are sent DAP which means that you are responsible to pay any import duties and charges on the delivery. Import duties are charged once the item reaches its destination country, these charges are wholly the responsibility of the customer to cover and duties and taxes incurred.

 Please note that UK and EU countries prices will include VAT. Final payment will be in GBP. Shipping costs are not included in the prices displayed in the web shop.

 

SHIPPING CHARGES

 ITEMS FROM THE SHOP SECTION

Destination

UK

Europe

USA

Canada

Asia

Aus / NZ

Worldwide

Small parcel

£7.50

£15.00

£16.00

£20.00

£25.00

£25.00

£30.00

Large Parcel

£10.00

£17.50

£20.00

£22.50

£25.00

£25.00

£32.50

 

 

YOUR RIGHT TO END THE CONTRACT

You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.

If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back).

If you have just changed your mind about the product. You may be able to get a refund if you are within the 14 day cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.

 

RETURNS

If you have any questions or complaints about a product or want to return an item and end the contract, please contact us with your order number and specify the details of the complaint, return or exchange.

Returns are valid if the following still applies:

  • Returned within 14 days of delivery date
  • In original, unused, unaltered, unwashed condition
  • Has original tags and packaging

 Please make sure you:

  • Email us that you would like to return
  • Put items in original packaging with a copy of receipt that came with your order
  • Close package + tape it securely
  • Post to returns address here.

Cost of return postage is to be covered by customer unless you are returning products that are faulty or mis-described.

There is a return postage slip included in the parcel. The cost of the return postage will be deducted from the  refund value returned to you. 

We reserve the right to reject returns that do not comply with our returns policy.

We cannot be held responsible for anything lost or damaged in transit, when your return has been accepted, your refund will be issued.

Once we receive the items, a refund will be issued within 5 days to your original payment method. Please note that shipping fees cannot be refunded.

 

GOVERNING LAW

These terms of use are in accordance with English law and the English courts have exclusive jurisdiction for any dispute that may arise.

 

GENERAL

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.